Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: June 2025

This policy outlines the cancellation and refund terms for each service type offered by Atlygo.

1. Visa Application Services

• Before embassy submission: If you request a cancellation after payment but before your application has been submitted to the embassy, a refund is possible after deducting a $30 processing charge (covers payment gateway fees and taxes)
• After embassy submission: All fees — including our service fee and government/embassy fees — are non-refundable once the application has been submitted to the relevant authority
• Visa rejection: A visa rejection by the government authority does not entitle the applicant to any refund of fees paid (see our Visa Disclaimer)
• Government/embassy fees are collected on behalf of the issuing authority and are non-refundable under any circumstances

2. Hotel Bookings

Partner Hotels (own inventory):

• Cancellations made 7 or more days before check-in: Full refund
• Cancellations made 3–6 days before check-in: 50% refund
• Cancellations made less than 3 days before check-in or no-shows: No refund

Third-Party Hotel Bookings (RateHawk / online inventory):

• Cancellation terms are set by the individual hotel and rate type selected at the time of booking
• Non-refundable rates cannot be cancelled or modified once confirmed
• Refundable rates may be cancelled within the window shown during booking

3. Tour Bookings

• Cancellations made 10 or more days before departure: Full refund
• Cancellations made 5–9 days before departure: 50% refund
• Cancellations made less than 5 days before departure: No refund
• No-shows on the day of departure: No refund

4. How to Request a Refund

To request a cancellation or refund, contact us at support@atlygo.com with your booking reference number. We will confirm receipt within 24 hours.

5. Refund Processing Time

• Approved refunds are processed within 7–14 business days
• Refunds are returned to the original payment method used at the time of booking
• Bank processing times may add additional days beyond our processing window

6. Modifications

Date changes and modifications are subject to availability and may incur additional charges. Contact us as early as possible to discuss changes to your booking.

7. Force Majeure

In cases of natural disasters, government travel bans, pandemics, or other events beyond our control, we will work with customers and suppliers to offer the best possible resolution, which may include credit notes, rebooking, or partial refunds.