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Privacy Policy
Last updated: June 2025
Atlygo ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
1. Information We Collect
We collect the following types of personal information:
- Identity data: Full name, date of birth, nationality, passport number, passport copy
- Contact data: Email address, phone number, postal address
- Booking data: Travel dates, hotel preferences, tour selections, visa type, number of travellers
- Payment data: Billing address and payment method (card details are processed securely by Stripe/PayPal — we do not store card numbers)
- Technical data: IP address, browser type, device information, pages visited, referring URL
- Communications: Enquiries, messages, and feedback you send us
2. How We Use Your Information
- To process your visa applications, hotel reservations, and tour bookings
- To communicate booking confirmations, updates, and reminders
- To process payments and issue receipts
- To comply with government and immigration authority requirements
- To improve our services and website experience
- To send marketing communications (only with your consent)
- To detect and prevent fraud
3. Sharing Your Information
We share your data only where necessary:
- Government / Immigration Authorities: Passport and personal data required for visa processing
- Hotel & Tour Suppliers: Booking details shared with hotels and tour operators to fulfil your reservation
- RateHawk / Hotel APIs: Reservation data transmitted to complete hotel bookings
- Payment Processors: Stripe and PayPal receive your payment details under their own privacy policies
- Analytics Providers: Google Analytics and Meta Pixel receive anonymised usage data
We do not sell your personal data to third parties.
4. Cookies & Tracking
We use cookies and tracking technologies including Google Analytics (GA4), Meta Pixel, and Google Ads to understand how visitors use our website and to serve relevant advertisements. See our Cookie Policy for full details.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, typically 7 years for financial records and booking history, or longer where required by law.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at support@atlygo.com.
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment transactions are encrypted using SSL/TLS.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above.
9. Contact Us
For any privacy-related questions, email us at support@atlygo.com.