Hotel Refund & Cancellation Policy

Cancellation Eligibility

Refund and cancellation eligibility depends entirely on the rate plan selected at the time of booking. Each room rate clearly displays whether it is:

• Free Cancellation — fully refundable if cancelled before the stated deadline
• Non-Refundable — no refund is available once booked, though the rate is typically lower
• Partially Refundable — a cancellation fee may apply depending on how close to check-in you cancel

How to Cancel

You can request a cancellation from your account's "My Bookings" section, or by contacting our support team with your booking reference. We will confirm your cancellation and any applicable refund amount before processing.

Refund Processing Time

Approved refunds are processed back to your original payment method. Depending on your bank or card issuer, refunds typically take 5–10 business days to appear on your statement after approval.

No-Shows

If you do not check in on your scheduled arrival date without prior cancellation, this is treated as a no-show and is generally non-refundable, in line with the property's policy.

Exceptional Circumstances

In rare cases where a property is unable to honor a confirmed booking (for example, due to overbooking or unexpected closure), we will work with you to secure a comparable alternative or process a full refund.

Questions About a Refund

If you have questions about a specific booking's refund status, please contact our support team with your booking reference number.