🆘 Help Center

Help Center

Find answers to common questions about visas, hotels, tours and more.

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General 10 articles

Visa 58 articles

Tours 8 articles

Hotels 6 articles

Payments 4 articles

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General

Simply search for your desired service, add it to your cart, proceed to checkout and complete payment. You will receive a confirmation email instantly.

Yes. Contact our support team within 24 hours of booking for free changes. Cancellation policies vary by service type.

Atlygo offers a wide range of travel extras including airport transfers, travel insurance, local SIM cards, city tour tickets, attraction passes, car rentals, and luggage delivery. All services are bookable online with instant confirmation, available 24/7 through your Atlygo account.

Booking an airport transfer is simple — visit the Extras section, select "Airport Transfer", enter your flight details and drop-off address, choose your vehicle type, and pay securely online. Your driver's details and a confirmation voucher are sent immediately to your email. Drivers track your flight in real time so there's no waiting even if your flight is delayed.

Yes, we offer comprehensive travel insurance plans covering trip cancellation, medical emergencies, lost luggage, and flight delays. Insurance can be added during the checkout process for any booking or purchased separately from the Extras page. Our plans are underwritten by leading insurance providers and comply with UAE and international standards.

Yes, we offer prepaid local SIM cards and international data eSIMs for 50+ destinations. SIM cards can be collected at the airport on arrival or shipped to your home before travel. eSIMs are delivered digitally within minutes. Plans include data, calls, and SMS, starting from $5 per week.

For airport transfers, we recommend booking at least 24 hours in advance. For attraction tickets and city tours, booking 48–72 hours ahead ensures availability, especially during weekends and school holidays. Travel insurance should be purchased at the time of booking your main trip to cover pre-departure cancellations. SIM cards and eSIMs can be purchased any time before departure.

Atlygo accepts all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All transactions are secured with 256-bit SSL encryption. For bookings over AED 2,000, we also offer an instalment payment option through select banking partners. Your card details are never stored on our servers.

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Visa

Processing times vary by country — typically 3–10 business days. Express processing is available for most destinations at an additional fee.

Applying for a visa through Atlygo takes less than 5 minutes. Simply select your destination country, choose your visa type, upload the required documents, and pay the fee securely online. Once approved, your e-visa is delivered directly to your email — no embassy visit required.

Requirements vary by destination. Common documents include a valid passport, photographs, bank statements, travel itinerary, and accommodation proof. Each visa page lists specific requirements.

Standard visa processing takes 3–5 business days for most destinations. Express processing (24–48 hours) is available for an additional fee on select countries including UAE, Oman, and Turkey. Processing times may vary during peak travel seasons, so we recommend applying at least 7 days before your travel date.

Most visa applications require a valid passport (minimum 6 months validity), a recent passport-size photograph, proof of onward travel (return ticket), and proof of sufficient funds. Some destinations may additionally require hotel booking confirmation, travel insurance, or a bank statement. Exact requirements are listed on each visa plan page.

A single entry visa allows you to enter the destination country once — once you exit, the visa is no longer valid. A multiple entry visa allows you to enter and exit the country as many times as you wish within the visa validity period. Multiple entry visas are ideal for frequent travelers or those planning side trips to neighboring countries.

Government visa fees are non-refundable as they are paid directly to immigration authorities. However, our service fee is refundable if your application is rejected due to no fault on your part. We carefully review all applications before submission to minimise rejection risk. In the event of a rejection, our visa team will advise on re-application steps at no extra charge.

Once your application is submitted, you will receive a tracking reference number via email and SMS. You can log in to your Atlygo account and visit "My Bookings" to check real-time status updates. Our team will also proactively notify you at each milestone — submission, under review, approved, and delivered.

The UAE offers several tourist visa durations: 96-hour transit visa, 14-day single entry, 30-day single or multiple entry, and 60-day single or multiple entry. The 14-day visa is ideal for short visits, while the 30-day multiple entry visa suits frequent travellers. All UAE tourist visas are e-visas — no embassy visit required, and the visa is sent directly to your email.

Standard UAE e-visa processing takes 3–5 business days from the time all required documents are submitted. Express processing (24–48 hours) is available for urgent travel plans at an additional fee. We recommend applying at least 5 days before your travel date to avoid any last-minute delays.

You will need a valid passport with at least 6 months validity, a clear passport-size photograph with white background, a confirmed return flight ticket, and hotel booking or accommodation details. Some nationalities may also be required to submit proof of sufficient funds (bank statement). GCC residents may have different requirements — check the UAE visa page for your specific nationality.

Yes, UAE tourist visas can be extended by 30 days from within the UAE through the General Directorate of Residency and Foreigners Affairs (GDRFA) or an authorised visa service. Extensions can be done once for standard visas. We offer UAE visa extension services — simply contact our team before your current visa expires to avoid overstay fines.

Yes, a confirmed return or onward travel ticket is a mandatory requirement for UAE tourist visa applications. Immigration authorities use this to confirm you intend to leave the UAE within your visa validity period. If your travel plans are not yet finalised, a refundable dummy ticket is accepted by most airlines and meets this requirement.

Citizens of 48 countries — including all EU, UK, USA, Australia, Japan, and South Korea passport holders — receive a free visa on arrival at UAE airports, valid for 30 or 90 days. Nationals of GCC countries (Saudi Arabia, Qatar, Bahrain, Kuwait, Oman) can enter the UAE without any visa. All other nationalities must apply for a UAE tourist e-visa before travel through Atlygo.

Oman offers a fully online e-visa system through authorised agents like Atlygo. Select the Oman visa, upload your passport copy and photo, complete the application form, and pay the fee. Your approved e-visa is emailed within 3–5 business days and must be printed or saved on your phone for immigration. No embassy visit is required.

The standard Oman single-entry tourist visa costs approximately USD 20–30 and is valid for 30 days from the date of entry. A multiple entry visa valid for 1 year is also available for frequent visitors. Visa fees are set by the Oman government and are subject to change — the exact current fee is displayed on our Oman visa page.

Yes, Oman offers visa on arrival for nationals of many countries at Muscat International Airport and other entry points. GCC citizens (UAE, Saudi Arabia, Bahrain, Kuwait, Qatar) and their families enter Oman without any visa. However, applying for an Oman e-visa before travel is strongly recommended to save time at immigration and avoid any issues.

An Oman e-visa requires a valid passport with at least 6 months validity beyond your intended stay, a recent passport-size photo on a white background, a confirmed return flight booking, and hotel accommodation details. Some nationalities may additionally need to submit a bank statement showing sufficient funds for the duration of the visit.

No, a UAE tourist visa does not grant entry to Oman. Oman is a separate country with its own visa requirements and entry rules. If you are planning a UAE + Oman road trip or cruise stop, you will need a valid Oman visa or qualify for visa on arrival. We can process both UAE and Oman visas together — simply add both to your cart on Atlygo.

A standard Oman tourist visa allows a stay of up to 30 days per visit. If you need more time, the visa can be extended once for an additional 30 days through the Royal Oman Police (ROP) portal while in-country. Alternatively, you can exit and re-enter on a multiple entry visa. Overstaying in Oman carries a fine of OMR 10 per day.

Saudi Arabia launched its official tourist e-visa in 2019, making it easy for eligible nationalities to visit. Apply through Atlygo by submitting your passport copy, photo, and completing the online form. Your e-visa is processed within 24–48 hours and delivered to your email. The visa must be linked to your passport and does not require a sticker or stamp.

The Saudi Arabia tourist e-visa costs approximately USD 120–135 and includes complimentary travel insurance coverage for the duration of your stay — this is a unique benefit included with every Saudi tourist visa. The visa is valid for 1 year with multiple entries, allowing stays of up to 90 days per visit and a maximum of 180 days total per year.

Required documents include a valid passport (minimum 6 months validity), a recent passport-size photograph, and a completed online application form. Female travellers under 25 are no longer required to travel with a mahram (male guardian) — Saudi Arabia has updated its visa rules to welcome solo female travellers. No hotel booking or return ticket is mandatory for the e-visa application.

The Saudi tourist e-visa is available to nationals of 49 eligible countries including the USA, UK, EU countries, Australia, Japan, South Korea, China, Malaysia, and many others. GCC citizens (UAE, Oman, Bahrain, Kuwait, Qatar) can enter Saudi Arabia without a visa using their national ID card. Nationals of non-eligible countries may need to apply through a Saudi embassy.

UAE residents holding a valid UAE residence visa (any category) can obtain a Saudi Arabia tourist e-visa without needing to return to their home country first. This is a significant convenience for the large expatriate community in the UAE. UAE residence visa holders can apply through Atlygo and receive their Saudi e-visa within 24–48 hours.

Tourists entering Saudi Arabia must hold a valid tourist e-visa, a passport valid for at least 6 months, and respect local laws and customs. There is no strict dress code for tourists in public areas, though modest clothing is advised and required when visiting religious sites. Alcohol is strictly prohibited. Saudi Arabia is home to 6 UNESCO World Heritage Sites, including AlUla, Diriyah, and Hegra — making it a fascinating destination for cultural tourism.

Turkey's e-visa (Electronic Travel Authorisation) can be applied for fully online through Atlygo in just a few minutes. You will need a valid passport, an email address, and a credit or debit card for payment. Once approved, the e-visa is sent to your email within 24–72 hours. Print it or save it on your phone — no embassy visit is needed.

The Turkey tourist e-visa costs USD 50–60 depending on your nationality. It is valid for 180 days from the issue date, allowing a stay of up to 30 or 90 days (depending on your passport) within that period. Most nationalities receive a single or multiple entry visa. The exact validity and entry type for your specific passport is shown on the Turkey visa page.

A Turkey e-visa requires a valid passport with at least 60 days validity beyond your planned stay, an active email address to receive the visa, and a valid credit or debit card for payment. No photos, bank statements, or hotel bookings are required for the e-visa application — making Turkey one of the easiest visa applications in the world.

Most Turkey e-visa holders are permitted to stay for up to 30 days per visit, with some nationalities (such as US, UK, and Schengen member state citizens) allowed 90 days. The Turkey e-visa is valid for a 180-day window from the date of issuance. Overstaying in Turkey results in a deportation ban and fines, so always check your permitted stay duration before arrival.

Yes, the Turkey e-visa is typically issued as a multiple entry visa for most eligible nationalities. This means you can enter and exit Turkey as many times as you wish within the 180-day validity period, as long as each stay does not exceed the permitted duration (30 or 90 days). This is particularly useful for travellers exploring both Europe and Turkey on the same trip.

Over 100 nationalities are eligible for the Turkey online e-visa, including citizens of Afghanistan, Bangladesh, Pakistan, India, China, and many African and Asian countries. Some nationalities — including Canadian and Jamaican citizens — qualify for visa on arrival at Turkish airports. Citizens of 90+ countries, including all EU, UK, and Schengen citizens, can enter Turkey visa-free. Check the Turkey visa page to see which category applies to your passport.

India's e-Visa (eTV) is available for eligible nationalities through Atlygo's online platform. Submit your passport copy, a recent photograph, travel itinerary, and pay the fee online. India e-visas are processed within 72 hours and must be applied for at least 4 days before your arrival date. The e-visa is linked digitally to your passport — no sticker or stamp is required.

India e-visa fees vary by nationality and validity period. A 30-day single entry tourist e-visa costs approximately USD 25, while a 1-year multiple entry tourist e-visa costs approximately USD 40. Citizens of some countries may qualify for free e-visas under bilateral agreements. The current fee applicable to your passport is displayed at checkout on Atlygo.

India offers tourist e-visas with three validity options: 30 days (double entry), 1 year (multiple entry, up to 90 days per visit for most nationalities), and 5 years (multiple entry, up to 90 days per visit). US, UK, and Japanese citizens are eligible for the 5-year e-visa. The validity starts from the date of issuance, not the date of entry.

An India e-visa application requires a scanned copy of your passport's biographical page (valid for at least 6 months), a recent colour photograph (50×50mm, white background, no borders), return or onward travel ticket, and proof of accommodation in India. Pakistani, Bangladeshi, and some other nationalities may have additional requirements or may not be eligible for the e-visa.

The 30-day India e-tourist visa allows two entries. The 1-year and 5-year e-tourist visas allow multiple entries, with each stay limited to 90 days for most nationalities (180 days for US citizens). You can only use an e-visa to enter India through 28 designated international airports and 5 major seaports — entry through land border crossings is not permitted on an e-visa.

India e-tourist visas cannot be extended once inside the country — you must depart and re-apply from abroad. If you need a longer stay, apply for a regular tourist visa (sticker visa) from an Indian consulate in your home country before travel, which can be issued for 6 months to 10 years with multiple entry. We recommend planning your India visit carefully to make the most of your permitted stay.

A UK Standard Visitor Visa must be applied for online through the UK Government's official visa portal (gov.uk). Atlygo assists with document preparation, application review, and submission guidance to maximise your approval chances. You will typically need to attend a biometric appointment at a UK Visa Application Centre in your country. Processing takes 3 weeks on average, with priority (5 days) and super priority (1–2 days) options available.

The UK Standard Visitor Visa fee is GBP 115 (approximately USD 145) for visits up to 6 months. A 2-year multiple entry visa costs GBP 400, a 5-year visa costs GBP 771, and a 10-year visa costs GBP 963. These fees are paid directly to the UK government and are non-refundable regardless of the outcome. Our service fee covers application guidance, document review, and submission support.

Standard UK visitor visa processing takes up to 3 weeks (15 business days) from the biometric appointment date. Priority service reduces this to approximately 5 business days, and Super Priority service provides a decision by the next working day. We strongly recommend applying at least 3 months before your travel date, especially during peak seasons (summer and December–January).

Key documents include a valid passport (and any expired passports), recent bank statements (last 6 months), proof of employment or business ownership, ITR or salary slips, confirmed accommodation in the UK, travel itinerary, and a cover letter explaining the purpose of your visit. Strong financial evidence showing you can support yourself without working in the UK significantly increases your approval chances.

A UK Standard Visitor Visa allows a maximum stay of 6 months per visit. If you have a 2, 5, or 10-year multiple entry visa, you can visit multiple times but must leave within 6 months each time and not accumulate more than 6 months in any 12-month period. You cannot live in the UK, work, claim public funds, or study a course lasting more than 6 months on a visitor visa.

Citizens of the European Union, EEA, Switzerland, USA, Canada, Australia, New Zealand, Japan, South Korea, and several other countries can visit the UK visa-free for up to 6 months. However, from 2024, most visa-free visitors must obtain a UK Electronic Travel Authorisation (ETA) before arrival — similar to the US ESTA. ETA costs GBP 10 and can be obtained through Atlygo in minutes.

A US B-2 tourist visa requires completing the DS-160 online application form, paying the MRV fee, scheduling an interview at the US Embassy or Consulate in your country, and attending the interview with supporting documents. Atlygo provides full guidance and document preparation services for your US visa application to help you present the strongest case possible to the consular officer.

The US non-immigrant visa application fee (MRV fee) is USD 185 for a B-1/B-2 tourist or business visitor visa. This fee is paid before the interview and is non-refundable, regardless of the outcome. Additional fees may apply for visa issuance in some countries under reciprocity agreements. Our service fee is separate and covers document review, DS-160 guidance, and interview preparation.

US visa processing times vary significantly by consulate location, time of year, and your individual circumstances. Interview wait times at busy embassies (Mumbai, Lagos, Manila) can range from 2–12 months, while quieter consulates may have appointments within weeks. After the interview, visa issuance typically takes 3–10 business days. We recommend applying 6–12 months before your planned travel to the USA.

Essential documents for a US B-2 visa interview include your valid passport and all old passports, DS-160 confirmation page, visa appointment confirmation, MRV fee receipt, recent passport photos, bank statements (6 months), property or asset documents, employment letter and pay slips, and any ties to your home country (property deeds, family documents, business registration). Strong proof of home country ties is the most critical factor in B-2 visa approval.

The US B-2 tourist visa can be valid for 10 years with multiple entries, but the permitted stay is decided by the US Customs and Border Protection (CBP) officer at the port of entry — typically up to 6 months (180 days). You do not automatically get 6 months; the CBP officer stamps your I-94 with an admitted-until date which is your actual departure deadline. Overstaying in the USA — even by one day — can result in being barred from re-entering.

Citizens of 42 countries — including the UK, all EU nations, Australia, Japan, South Korea, Singapore, and New Zealand — can visit the USA for up to 90 days under the Visa Waiver Program (VWP) by obtaining an approved ESTA (Electronic System for Travel Authorization) before departure. ESTA costs USD 21, is valid for 2 years or until your passport expires, and is approved within minutes. Citizens of countries not in the VWP must apply for a B-2 visa at a US Embassy.

Citizens of 63 countries — including the UK, USA, EU, Australia, Japan, South Korea, and all GCC countries — can visit Malaysia visa-free for 30 to 90 days depending on their nationality. Citizens of India and China can also enter visa-free for up to 30 days under a special bilateral arrangement. Most other nationalities can apply for a Malaysia eVisa online before travel.

The Malaysia eVisa (evisa.imi.gov.my) can be applied for through Atlygo for eligible nationalities. Submit your passport copy, recent photograph, travel itinerary, and accommodation details. The eVisa is typically approved within 3–5 business days and is sent to your email. Present the eVisa on your phone or printed at Malaysian immigration upon arrival.

The Malaysia single-entry eVisa costs approximately MYR 200 (USD 43) and is valid for 3 months from the date of approval. It permits a stay of up to 30 days per visit. Multiple entry eVisas (valid 6 months) are also available for frequent visitors at a higher fee. Fees are set by the Malaysian government's Immigration Department and are subject to change.

A Malaysia eVisa application requires a valid passport with at least 6 months remaining validity, a recent passport-size photograph (white background), a confirmed return or onward flight ticket, proof of accommodation in Malaysia (hotel booking or host's details), and a travel itinerary. Bank statements may be required for some nationalities to demonstrate sufficient funds for the trip.

Most tourist visas and visa-free entries for Malaysia permit a stay of 30 to 90 days. Citizens of Commonwealth countries and many Asian nations receive 90 days visa-free. The eVisa allows 30 days per visit. If you wish to extend your stay in Malaysia, you can apply for a visa extension at the nearest Malaysian Immigration Department office up to 30 days before your current visa expires.

Malaysia is one of Southeast Asia's most diverse and visitor-friendly destinations, consistently ranked among the world's top 10 most visited countries. Top attractions include the Petronas Twin Towers in Kuala Lumpur, the ancient rainforests of Borneo, the beaches of Langkawi and Perhentian Islands, UNESCO-listed George Town in Penang, and the Cameron Highlands. Malaysia's food scene — a blend of Malay, Chinese, and Indian cuisines — is world-renowned. The cost of travel is very affordable compared to other Asian destinations.

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Tours

Unless specifically mentioned, our tour packages cover accommodation, local transfers, guided tours, and meals as stated. International flights can be added as an optional extra.

Our tour packages generally include guided sightseeing, transportation between attractions, and entrance fees to listed sites. Some packages also include meals, airport transfers, and hotel accommodation. The inclusion list is clearly itemised on each tour detail page so you know exactly what you're getting before booking.

Yes, most tours on Atlygo can be booked as private experiences for your group at a dedicated price. Private tours offer flexible timings and customised itineraries tailored to your interests. To request a private tour quote, select the "Private" option on the tour booking page or contact our team directly.

Meal inclusions vary by tour package. Some include breakfast, welcome dinners, or a specific number of meals during the tour. This information is clearly listed in the "What's Included" section on the tour page. Tours without meals typically pass through areas with a variety of dining options for different budgets.

Cancellation policies vary by tour operator. Most tours allow free cancellation up to 48–72 hours before the departure date, with a partial refund for cancellations closer to the date. No refund is usually given for no-shows or cancellations within 24 hours. The full policy is shown on the tour booking page before payment.

Visa processing is offered as a separate service on Atlygo and can be added to your tour package during checkout. Our visa team will guide you through the process and ensure your documents are submitted correctly. Bundle deals combining tour + visa are available for select popular destinations at a discounted rate.

All guides working with Atlygo's tour partners hold official tourism board certifications and have a minimum of 3 years of guiding experience. Many are multi-lingual, fluent in English, Arabic, and other major languages. Guest ratings and reviews for each guide are visible on the tour listing page so you can book with confidence.

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Hotels

The price displayed includes room charges for your selected dates and any taxes or fees applicable to that property. Meals, airport transfers, and extras are shown separately and can be added to your booking. We always display the total price before you confirm — there are no hidden charges at checkout.

Most hotels on Atlygo offer free cancellation up to 24–48 hours before check-in. The exact cancellation policy varies by property and is clearly displayed on the hotel detail page before you book. To modify a booking, visit "My Bookings" in your account or contact our 24/7 support team.

Standard check-in is typically from 2:00 PM and check-out by 12:00 PM (noon). Many hotels offer early check-in or late check-out on request, subject to availability. If you have specific timing needs, you can add a special request during booking or contact the hotel directly — we include the hotel's contact details in your confirmation email.

It depends on the hotel's policy. Some properties require full payment at the time of booking, while others allow a partial deposit with the remainder paid on arrival. The payment requirement is displayed clearly on the booking page. All payments on Atlygo are processed through a 256-bit SSL-encrypted payment gateway.

Breakfast inclusion depends on the room rate selected. Options typically include Room Only (no meals), Bed & Breakfast, Half Board (breakfast + dinner), and Full Board (all meals). The meal plan is clearly indicated next to each room type. You can filter hotels by meal plan using our search filters.

Each hotel listing on Atlygo includes a full amenities list covering Wi-Fi, parking, pool, gym, spa, restaurant, pet policy, and more. You can also use the filter panel on the hotel search page to filter by specific amenities. If you have a special requirement not listed, contact our support team and we'll confirm directly with the hotel.

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Payments

We accept all major credit/debit cards (Visa, Mastercard), net banking, UPI, and bank transfers. All transactions are secured with SSL encryption.

Absolutely. All payments are processed through Stripe — a PCI DSS Level 1 certified payment gateway. We never store your card details on our servers.

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